Amazon Connect Service Delivery Partners help companies improve customer experience and outcomes through Amazon Connect, a self-service, cloud-based contact center service. Amazon Connect Service Delivery Partners, deliver customer success by choosing the best approach for the design and implementation of contact center solutions that are optimized for cost, reliability, security, performance, and scalability.
Amazon Connect can help you realize significant capital and operational savings for your contact center team. It provides you the opportunity to focus away from high availability operations, and instead, focus on continuous innovation in your contact center to drive greater customer experience.
The Amazon Connect Service Delivery Program identifies and endorses APN Partners globally with customer experience and a deep understanding of Amazon Connect.
from Recent Announcements https://aws.amazon.com/about-aws/whats-new/2019/05/amazon-connect-service-delivery/