Introducing AI Powered Speech Analytics for Amazon Connect

Introducing AI Powered Speech Analytics for Amazon Connect

AI Powered Speech Analytics for Amazon Connect is a solution that provides customer insights in real time, and helps agents and supervisors better understand and respond to customer needs so they can resolve customer issues and improve the overall customer experience. The solution includes pre-trained AWS artificial intelligence (AI) services that enable customers to transcribe, translate, and analyze each customer interaction in Amazon Connect, and presents this information to assist contact center agents during their conversations.

from Recent Announcements https://aws.amazon.com/about-aws/whats-new/2019/06/introducing-ai-powered-speech-analytics-for-amazon-connect/

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